Help & Support
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Browse answers to common questions about our commercial door and loading dock services, emergency repairs, planned maintenance programs, installations, and code compliance.
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General Questions About Wilcox
Who is Wilcox International Door Corp.?
Wilcox International Door Corp. provides commercial and industrial door, loading dock, gate, and access control solutions throughout the United States. Building on the Wilcox legacy dating back to 1912, we support businesses with installation, emergency repairs, planned maintenance, and equipment upgrades across a wide range of industries.
How can I contact Wilcox for service and support?
You can reach our team by calling 1-800-528-4131, emailing info@wilcoxdoor.com, or completing the contact form on our website. Whether you need emergency repairs, maintenance, or a quote for a new installation, we’re here to help.
Where does Wilcox provide services in the United States?
Wilcox International Door Corp. offers nationwide commercial door and loading dock services across all 50 U.S. states. We support individual facilities and multi-location businesses with coordinated installation, repair, and maintenance solutions. Service availability and response times may vary by location.
What industries does Wilcox serve?
We work with businesses across manufacturing, warehousing, logistics, healthcare, food and beverage processing, automotive, aviation, retail, property management, and government facilities. Our solutions are tailored to the operational, safety, and security requirements of each industry.
Service & Emergency Repairs
Do you offer 24/7 emergency service?
Yes. Wilcox provides 24/7 emergency repair support for commercial and industrial doors, loading docks, gates, and access systems. We understand that unexpected equipment failures can disrupt operations, so our team works to coordinate service and restore functionality as quickly as possible.
What is your typical emergency response time?
Emergency response times depend on your location, technician availability, and the nature of the issue. Our team prioritizes urgent service requests and works to arrange the earliest available response to minimize downtime.
Can you service equipment you didn't install?
Yes. We service a wide range of commercial and industrial door, loading dock, and access control equipment, including systems installed by other providers. Our team can assess your equipment, identify problems, and recommend suitable repairs or replacement components.
Do you stock parts for emergency repairs?
We work to maintain access to commonly needed replacement parts and components to help reduce repair delays. Parts availability depends on the equipment manufacturer, model, and service location. Our team can help identify and source the appropriate components for your system.
Planned Maintenance Programs (PMP)
What's included in a Wilcox PMP?
Our Planned Maintenance Programs include scheduled equipment inspections, lubrication, adjustments, operational testing, and safety checks. Each program is tailored to your facility’s commercial doors, loading docks, gates, and operators to help prevent unexpected breakdowns and extend equipment life.
How often are planned maintenance visits scheduled?
Maintenance schedules can be customized based on equipment usage, operating conditions, and facility requirements. Depending on your needs, programs may include monthly, quarterly, semi-annual, or annual visits. High-traffic facilities may benefit from more frequent inspections.
Do you provide maintenance and inspection records?
Yes. Maintenance programs can include service documentation outlining equipment conditions, inspection findings, recommended repairs, and completed maintenance activities. Reporting requirements can be tailored to help facility managers track equipment performance and plan future maintenance.
Can I enroll multiple buildings in one maintenance program?
Yes. Wilcox supports businesses managing multiple commercial or industrial facilities across the United States. We can help coordinate maintenance schedules and service requirements across locations, making it easier to manage equipment reliability and ongoing maintenance.
Installation Services
Do you handle new construction installations?
Yes. We provide commercial door, loading dock, and access system installations for new construction projects. Our team works with general contractors, developers, architects, and facility owners to identify appropriate equipment and coordinate installations based on project requirements.
Do you provide shop drawings and project submittals?
We can assist with shop drawings, product specifications, technical submittals, and installation documentation when required for a project. Documentation requirements are reviewed during the planning stage to ensure the appropriate information is included in the project scope.
Can you install large or specialized industrial doors?
Yes. We provide installation solutions for a variety of large and specialized commercial and industrial doors. Installation requirements, including lifting equipment, site access, and coordination with other contractors, are assessed based on the size and complexity of each project.
What types of buildings do you provide installations for?
We support a wide range of commercial, industrial, and institutional facilities, including warehouses, distribution centers, manufacturing plants, healthcare facilities, schools, airports, retail buildings, and government properties. Our recommendations are based on each facility’s operational and safety requirements.
Fire Doors & Code Compliance
Do you perform NFPA 80 fire door inspections?
Yes. Wilcox offers fire-rated door inspection and testing services based on applicable NFPA 80 requirements. These inspections help identify operational issues, damaged components, and potential compliance concerns. Specific testing and documentation requirements depend on the equipment and applicable local regulations.
Do you provide fire door inspection documentation?
Yes. Fire door inspections and testing can include documentation of inspection results, identified deficiencies, recommended corrective actions, and testing outcomes. We can discuss documentation requirements for your facility based on applicable fire safety standards and local authority requirements.
What types of fire doors do you service?
We provide installation, inspection, maintenance, and repair services for various commercial fire-rated door systems, including rolling steel fire doors, fire-rated sectional doors, and other specialized fire protection openings. Service options depend on the equipment type and manufacturer.
Can fire-rated doors be installed in existing buildings?
Yes. Fire-rated doors can often be added or upgraded within existing commercial and industrial facilities. Our team can help evaluate the opening, discuss suitable fire-rated door options, and identify installation requirements based on the building’s layout and applicable fire codes.
Miscellaneous & Other Questions
Do you offer access control system upgrades?
Yes. We provide installation and upgrade solutions for commercial access control systems, including keypads, card readers, automated operators, and other access management technologies. These solutions can help facilities improve security, streamline entry, and manage access more efficiently.
Do you work with government and public sector facilities?
Yes. Wilcox supports commercial door, loading dock, and access system requirements for government buildings, municipal facilities, educational institutions, healthcare facilities, and other public sector properties. Project-specific procurement, safety, and documentation requirements can be reviewed with our team.
How do I request a quote or site visit?
You can request a quote or discuss a site visit by calling 1-800-528-4131, emailing info@wilcoxdoor.com, or completing the contact form on our website. Share details about your facility, equipment, location, and service requirements so our team can recommend the next steps.
Do you offer consultations or equipment assessments?
Yes. We can help evaluate existing commercial door and loading dock systems, discuss equipment upgrades, and identify potential maintenance or safety concerns. Contact our team to discuss your facility’s requirements and arrange an appropriate assessment.
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Our team is ready to help with your commercial door, loading dock, and access system needs. Whether you require emergency service, planned maintenance, or assistance with a new installation, we’re here to help.
